Returns and Refund Policy
At MedX Medical & Retrieval Service, we strive to ensure your complete satisfaction with your purchase. If for any reason you are not entirely satisfied with your purchase, we're here to help.
Returns:
- You have seven days to return an item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging.
- Your item needs to have the receipt or proof of purchase.
Refunds:
- Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
- If your return is approved, we will initiate a refund to your original method of payment.
- You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
- If you have any questions on how to return your item to us, contact us at sales@medxmedical.com.au.
Please note that this policy applies only to purchases made directly through MedX Medical and Retrieval Service. For purchases made through third-party retailers, please refer to their respective returns and refund policies.
MedX Medical and Retrieval Service reserves the right to update or modify this Returns and Refund Policy at any time without prior notice.
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